Refund Policy

Transparent and straightforward refund conditions for your comfort

Overview

At MutualResourceForum, we understand that circumstances can alter, and we are committed to providing transparent and equitable refund policies. This policy details the criteria upon which refunds might be granted for yacht charter services.

Please thoroughly review this policy prior to reserving a booking. By reserving a charter with MutualResourceForum, you are acknowledging and consenting to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Entire refund excluding processing expenses

Processing Time: 5-7 business days

Processing Fee: €50 for credit card payments

Conditions: Request must be made in written form via email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 deducted from the refund amount

Conditions: Justification required; administrative expenses apply

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not provided

Exception: Emergency situations may be taken into account

Alternative: Credit for a charter may be offered at the company's discretion

Conditions: Emergency claims require supporting documentation

Weather-Related Cancellations

Our Weather Guarantee

Our highest priority is safety. If conditions are considered unsafe for our charter operations by our certified captain, we provide flexible alternatives:

  • Full Refund: Given if rearranging is unachievable
  • Reschedule: Reschedule your charter to an upcoming available spot at no extra charge
  • Charter Credit: Issuance of a credit valid for 12 months from the original charter date

Weather Assessment Process

Our evaluation of the weather includes:

  • Analysis of wind speed and course
  • Wave height and the state of the sea
  • Visibility and forecast precipitation
  • Warnings and advisories from the Coast Guard
  • Captain's safety evaluation based on professional judgment

Decision Timeline: The choice to cancel due to adverse weather will be made no less than 4 hours before the scheduled departure.

Medical Emergency Refunds

Emergency Circumstances

In the case of medical emergencies, the following scenarios may be eligible for special consideration:

  • Sudden medical condition or injury needing hospital admission
  • Loss of an immediate family member
  • Military responsibilities or urgent recall
  • Mandatory court appearances or jury duty
  • Natural disasters impacting travel

Documentation Requirements

To facilitate emergency refund applications, we require:

  • A doctor’s note or hospital documentation
  • A death certificate (where relevant)
  • Official orders from the military
  • Notice of court attendance or jury summons
  • Travel warnings or emergency declarations

Processing: Upon receiving the necessary documentation, emergency reimbursements are processed within 3-5 business days.

Operational Cancellations

Mechanical Issues

If the vessel allocated to you encounters mechanical difficulties that are unresolvable:

  • Alternative Vessel: Our aim is to supply an equivalent replacement
  • Full Refund: Provided when no satisfactory alternative is available
  • Partial Refund: Issued if the replacement vessel has a different pricing structure
  • Compensation: Additional reparation may be offered for the inconvenience caused

Crew Unavailability

In the infrequent case that a certified crew is not available:

  • An alternate crew is arranged if feasible
  • Complete refund in instances where the charter cannot proceed
  • Rescheduling at no added costs

Refund Processing

Payment Method

Refunds are reissued via the same method originally utilized for the booking:

  • Credit Cards: Within 5-7 business days
  • Bank Transfers: Takes 7-10 business days
  • Cash/Cheque: Processed in 3-5 business days

Processing Fees

Credit Card Processing

A €50 charge for cancellations made more than 72 hours in advance

Bank Transfer Processing

There is a €25 charge for all refunds transacted via bank transfer

International Processing

For transactions outside the domestic area, additional fees may be applicable

Charter Credits

When Credits Are Offered

Credits for charters may be proposed as an alternative to reimbursements under specific scenarios:

  • Late cancellations (under 24 hours’ notice)
  • Cancellations due to weather
  • Voluntary requests to adjust the schedule
  • Disruptions of operational nature

Credit Terms

  • Validity: Credits are valid for a year from the date they are issued
  • Transferability: Credits cannot be transferred to other individuals
  • Value: Corresponds to the entire value of the charter without deduction of any processing charges
  • Usage: Credits can be applied to any available future charter
  • Expiration: There is no extension permitted past 12 months

Partial Service Refunds

Service Interruptions

In the event your charter is disrupted or curtailed for reasons within our governance:

  • Refund proportionate to the undelivered time
  • Credit for another charter of equivalent value
  • Additional complimentary services or improvements

Guest-Related Interruptions

Should a charter finish ahead of schedule due to guest misbehavior or safety infractions:

  • No reimbursement for the balance of the service
  • Full payment is still required
  • Extra costs may apply

Dispute Resolution

In case of disagreement over a refund decision, you may:

  • Ask for a reassessment by our executive team
  • Present additional documents or evidence
  • Reach out to consumer protection bodies
  • Explore legal avenues as permitted by law

How to Request a Refund

Step 1: Contact Us

Initiate your refund application through:

Step 2: Provide Information

Your refund request should include the details below:

  • Validation of your booking
  • Details regarding the charter time and date
  • The cause for cancellation
  • Appropriate supporting papers if necessary
  • Your preferred method for refund

Step 3: Review and Processing

Our representatives will confirm receipt of your request within a day, evaluate it according to this policy, make a decision within two days, and if authorized, will proceed with the refund as per the given timelines.

Important Notes

  • All refund applications must be made in a written format
  • Reimbursements are issued in € notwithstanding the currency used for the original transaction
  • It is highly recommended to get travel insurance
  • This policy may be updated given a 30 days' notification
  • Refunds are …